FAQ

Shopping at Gustorotondo.it online store

D: How do I shop at gustorotondo.it?

R: Shopping at gustorotondo.it is very easy:

  1. Navigate, choose the products you want to purchase and add them to your Cart.
  2. Go to Checkout and complete the process by inserting your shipping address and choosing the preferred payment method. Confirm the order by pressing ‘Place Order’

Your order will be delivered by DHL For Food, the DHL service dedicated to food products.

Payments are safe, thanks Stripe – for credit cards – and PayPal. For any further information please contact the Customer Service sending an email to [email protected]

D: Do I have to register in order to shop on gustorotondo.it?

R: No, it is not necessary to register. At the checkout you will be asked to enter you address and other contact details in order to have your purchases shipped. All the informations will be used only to fulfill your order.

D: Is there a minimum order size or amount?

R: No, you can order without having to reach a minimum order size or amount.

D: How do I know if my order has been confirmed?

R: Once you’ve completed your order we’ll send an order confirmation mail to your account email address within 48 hours. If you don’t receive the mail, check your spam folder or your promotions folder if you are using Gmail. Customer Service will be happy to help if you have any further queries. To get in touch, send an email to [email protected]

D: I am unable to complete my purchase. What can I do?

R: If you encounter navigation difficulties or are unable to complete a purchase at the Gustorotondo.it online store, first of all make sure your browser (Google Chrome, Mozilla, Internet Explorer, Safari, etc.) is updated to the latest version.

Payments

D: Which payment methods are accepted at Gustorotondo.it online store?

R: To shop at gustorotondo.it you can pay with Paypal and the following credit cards: Visa, Mastercard, Discover, Diners, JCB, American Express.

D: Is it safe to use a credit card to pay for purchases at the Gustorotondo Online Store?

R: Yes, it is safe. In Gustorotondo.it we are committed to protect our Customers and to give them the best shopping experience. For that reason we use the two best payment gateways: Stripe and PayPal. For any further information please contact Gustorotondo at [email protected]

Shipping and Delivery

D: How much does shipping goods within Italy cost?

R: For online orders within Italy, Standard Delivery Services are free. You can also choose two other options:

  • Express Delivery Services
  • Buy Online and Pick Up In Store

D: Can I have my purchases shipped to other countries? How much will it cost?

R: Yes, of course. The Gustorotondo Online Store ships to the following Countries: Austria, Belgium, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Luxembourg, Malta, Monaco, The Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, UK.

Shipments cannot be made to the following countries: Switzerland, Norway, the Canary Islands, Andorra, Liechtenstein, Turkey, Gibraltar, Aland Islands, Channel Islands, Ceuta, Melilla, Livigno and Campione d’Italia.

Delivery within Europe takes:

  • between 2 and 3 working days with Express Delivery Services;
  • between 6 and 7 working days with Standard Delivery Services.

Shipping within Europe with Standard Delivery Services is free on orders above 79 €; for lower orders a 10,00 € fee will apply. Shipping within Europe with Express Delivery Services costs € 10,90 for orders above 79 €; for lower orders a 19,90 € fee will apply.

D: How are products shipped?

R: We deliver our products with DHL Express for Food, the DHL specialized service for food transport. The service, specifically:

  • Gives priority to the delivery of food products;
  • Operates in accordance with the current health and hygiene regulations, and based on the HACCP principles (Hazard Analysis and Critical Control Points).

D: How does the Gustorotondo Gift Boxes look like?

R: The Gustorotondo Gift Boxes are elegant boxes with Gustorotondo logo. The products inside are well protected with paper (we do not use plastic bubble rap) and adorned with ribbons, to create a memorable unboxing experience. You can also send a message with your Gift Box. Type it in the Gift Box product page; we’ll print it and we’ll place it inside the Gift Box.

D: When will I receive my order?

R: Once your order is confirmed, it is usually packed and handed to courier within 1 working day. From the day it has been handed to courier:

  • if you opted for the Standard Delivery Services, delivery usually takes between 6 and 7 working days;
  • if you opted for the Express Delivery Services, delivery usually takes between 2 and 3 working days.

Orders placed over the weekend or public and/or national holidays will be processed on the following workday. For some European countries, delivery times may increase due to customs operations.

D: How can I find out where my order is?

R: When your order is ready for shipment you will receive a shipment tracking link by email to the address you specified when placing the order. You can check the status and location of your order at any time on the courier’s website.

Didn’t receive the email with the tracking information? Check your spam folder and also your promotions folder, if you are using Gmail.

D: What should I do if ordered items are missing from the pack I receive or if it contains damaged products?

R: If you notice any products are missing from the pack at the time of receipt, or if it contains products that are different from the products ordered or if it contains damaged products, please contact Customer Service promptly sending a message to [email protected] We will offer you a suitable solution as soon as possible.

D: What should I do if the pack I receive has been tampered with or damaged?

R: Sample TextCarefully check the pack when it is delivered: if you see signs of tampering or damage, the best course of action is to refuse to accept the delivery directly with the Courier and then get in touch with Customer Service as soon as possible writing to [email protected]

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D: Why can't I return food products?

R: To protect Customers and for reasons of hygiene the right of cancellation is available only for products that can be resold without giving rise to potential consumer health risks. That’s why we are unable to accept returns of food products and cosmetics, since we are unable to guarantee that the products have been preserved adequately.